A family barricades themselves in a Premier Inn room during a terrifying ordeal
Nathan Morrison, from Swansea, was staying at the Weston-Super-Mare East Hotel on Easter Sunday when a group of ‘young people’ started kicking at his door – leaving Mr Morrison and his family fearful for their safety.
A man claims his stay at a Premier Inn hotel was ruined after he had to barricade himself with his family in his room.
Nathan Morrison, from Swansea, was staying at the Weston-Super-Mare East Hotel on Easter Sunday when a group of ‘young people’ started knocking on his door.
The incident left Mr Morrison and his family fearing for their safety, with a chair leaning against the door to help keep any intruders out.
Mr Morrison said: “We arrived around 8pm on Sunday evening. A few hours later – around midnight – we heard a commotion coming from an adjoining room. We realized it was quite common, we didn’t so we didn’t think about it.
“They then started pounding on our front door and shouting for us to be let in. They also started kicking. We were worried. I then had to wedge a chair against the door and sit on it for about 20 minutes to keep them out. We tried to reach the hotel staff, but our calls went unanswered.
Mr Morrison said he could hear the fighting and arguing finally calming down, at which point he decided to head towards reception. He tracked down a single member of staff, who had previously alerted the police to the guests’ behavior and said they had already been asked to leave the premises. The staff member then walked Morrison back to his room, Somerset Live reports.
He added: “I sat in the chair for another hour before going to bed. We finally managed to fall asleep around 4am. We are a young family and we had no place sure where to stay.”
A Premier Inn spokesman has since confirmed police finally arrived to evict the noisy neighbors and wrote a formal apology to Mr Morrison.
The letter read: “Please accept our sincere apologies for any disappointment you experienced during your recent visit to our Weston-Super-Mare East hotel.
At Premier Inn we strive to provide a high quality of service and we are sorry to hear that on this occasion we have not succeeded.
“We were very concerned to learn of the unfortunate incident that occurred during your stay where you indicated that you believed another hotel guest was selling drugs from their room. We are also sorry that a situation arose. occurred where your door was damaged causing you to barricade yourself overnight as there were no other rooms available in the hotel for you and your family to move into.
“Rest assured that we take these matters very seriously and as a result we have requested that a full investigation be carried out by the Regional Operations Manager. We have been informed that the guest was not selling drugs but was smoking a substance illegal in his room.
“As you may know, the smell of such a substance is very peculiar and when the night shift member checked the hallway, it was determined that the smell came from the room of This guest Our rooms are fitted with sensitive smoke alarms but this had been covered and as a result the main alarm panel in the reception back office had not been triggered.
“The guest was repeatedly approached to ask him to leave the hotel for the safety of all guests and team members, but he refused to do so. Per company policy, the police were asked to attend and unfortunately due to issues beyond our control there was a delay in the police response.
“Steps have also been taken to ensure that the guest cannot return to a Premier Inn hotel in the future. It is also regrettable that you could not be offered an alternative room due to full occupancy. hotel that night. Please be assured that this is not a regular occurrence at this hotel and that every effort is made to ensure the safety of staff and guests at all times.
“Although it is convenient for this site to operate with a member of the night shift, as the hotel is generally a quiet property, all members of the night shift are fully trained in handling difficult situations , with full emergency access to police if they are Rest assured that full risk assessments are undertaken at all Premier Inns and rotation of team members on duty is considered taking into account these risks.
“As an apology for any inconvenience caused, we have issued a full refund for the cost of your stay and £94 has been refunded to the card used for payment. Rest assured that the safety of our guests and members of the team is of paramount importance to us and every effort was made by our night shift member to ensure this issue was dealt with in accordance with company policy.However, it is regrettable that the police could not come to the hotel in a short time.
Avon and Somerset Police have since confirmed their officers were present to evict the guests, but they were not present at the scene. Officers reported no disclosed violations.